I see a lot of things happen to people, bad things that hurt, and I’m sorry to see it.  I’m not responsible of course, but when you say how horrible your day is, I’m not going to remain silent.  I’ll say, “I’m sorry.”  Don’t just blithely say, “It’s not your fault.”  I never said it was, so don’t act like I did.  When you do, you make me unwilling to listen to you complain in the future.  And that hurts you a lot more than it hurts me.