Jack of Harts

My hotel is switching to a new Property Management System and today was our first true look at it in action.

We had five people looking at it and asking deep questions about it. Four of us have done night audit before. Two still do. Over fifty years of Night Auditing experience in the room. Probably somewhere around one hundred years of hotel experience. A Supervisor who would be a general manager at another hotel and a general manager, both of whom have done every position at a hotel. The poor demonstrator got a LOT of hard questions he normally doesn’t get.

We have a lot of way to go to make it work. But today was a good day.